Computers

Computer Options

	Option 1	Option 2
	*REFURBISHED* [i]	*NEW* [ii]
Manufacturer	Dell	Dell
Type	Desktop or Notebook	Desktop or Notebook
Operating System	Windows XP [iii]	Windows Vista, Windows XP [iv]
Warranty	1 Year [v]	1 – 3 Years [vi]
Supplied	Desktop – Computer, Monitor, Mouse, Keyboard [vii] Or Notebook Computer	Desktop – Computer, Monitor, Mouse, Keyboard [viii] Or Notebook Computer
Quotation
Lead Time	48hrs [ix]	48hrs [x]
Validity	24hrs [xi]	24hrs [xii]
Delivery
Lead Time	3-5 Working Days [xiii]	15-18 Working Days [xiv]
Installation	48hrs [xv]	48hrs [xvi]
Payment
Deposit Required	100% [xvii]	100% [xviii]

Installation

	Option 1	Option 2
	*REFURBISHED* [xix]	*NEW* [xx]
Manufacturer	Dell	Dell
Installation
Availability	Less than 10 Computers Mon – Fri: After 1800 Weekends: 0900 – 1900 [xxi] More than 10 Computers Special arrangements are made on a case by case basis	Less than 10 Computers Mon – Fri: After 1800 Weekends: 0900 – 1900 [xxii] More than 10 Computers Special arrangements are made on a case by case basis
Lead Time for Callout	24hrs	24hrs
Call-out Fee (hourly)	R150 [xxiii]	R150 [xxiv]
Billing Minimum	1 hour	1 hour
Billing Increments	30 min	30 min
Kilometer Fee (per kilometer travelled)	R4.00	R4.00
Repair Turnaround	3-5 Working Days [xxv]	3-5 Working Days [xxvi]

After Sales Service

	Option 1	Option 2
	*REFURBISHED* [xxvii]	*NEW* [xxviii]
Logging of Service Request
eMail	YES [xxix] computersforafrica@hotmail.com	YES [xxx] computersforafrica@hotmail.com
Fax	YES [xxxi] 0866907596	YES [xxxii] 0866907596
Call (Voicemail)	YES [xxxiii] 0844004772	YES [xxxiv] 0844004772
Service
Availability	Mon – Fri: After 1800 Weekends: 0900 – 1900 [xxxv]	0900-1800 [xxxvi]
Lead Time for Callout	24hrs	24hrs [xxxvii]
Call-out Fee (hourly)	R150 [xxxviii]	Dell Direct Service [xxxix]
Billing Minimum	1 hour	Dell Direct Service [xl]
Billing Increments	30 min	Dell Direct Service [xli]
Kilometer Fee (per kilometer travelled)	R4.00	Dell Direct Service [xlii]
Repair Turnaround	3-5 Working Days [xliii]	3-5 Working Days [xliv]

Guaranteed Buy-Back Scheme

	Option 1	Option 2
	*REFURBISHED*	*NEW*
Guaranteed Buy-Back Scheme [xlv]
Maximum Computers included under scheme	10 [xlvi]	15 [xlvii]
Repurchase Price
Month 1 – 6 [xlviii]	40% [xlix]	40% [l]
Month 6 – 12 [li]	20% [lii]	20% [liii]
Incomplete Computers [liv]	Bought back for parts on case by case basis	Bought back for parts on case by case basis
Non-functional Computers [lv]	Bought back for parts on case by case basis	Bought back for parts on case by case basis

Network Equipment

	Option 1	Option 2
	*REFURBISHED* [lvi]	*NEW* [lvii]
VoIP (Voice over IP) – Desktop Phones, Wireless Phones & Headsets, Analogue Telephone Adaptors (ATA), Gateways, Digium Cards, Intercom & IP PABX	Not Available
IP Video – Wired & Wireless IP Cameras, Video Servers & Receivers, Enclosures, Network Video Recorders, Video Software & DVR Cards	Not Available
Networking – Wireless Adapters, Access Points & Routers, Bluetooth, Ethernet Clients, Switches & Routers, ADSL, Print Servers, KVM Switches & HomePlug	Not Available
Carrier-Class Wireless – Carrier-Class outdoor wireless products; long-range, high-speed links for Ethernet & Multiple E1.	Not Available
Outdoor Wireless (WiFi) – MikroTik RouterBoards, MikroTik software & Expansion Cards, DaughterBoards & Indoor cases, Mini-PCI Cards - 802.11 a/b/g & Wireless Customer Premises Equipment (CPE), Weatherproof Enclosures, with & without integrated antennas, Complete outdoor wireless units, Antennas - all frequencies & all shapes & sizes	Not Available
Utilities – Weather Protection, Power over Ethernet, Power Supplies & Solar Systems, 2-way radios, Tools & Utilities, Coaxial RF cable, CAT5 Cable, Connectors, Pigtails, Cable Assemblies & Jacks, Mounting hardware.	Not Available	Various Brands

· [i] Refurbished – Original Dell Computer, serviced or remanufactured by a Dell certified service centre, using original Dell parts only.

· [ii] New – New, direct from factory original Dell computer.

· [iii] An original and licensed Windows Operating System is installed on each computer.

· [iv] Availability of Windows XP is dependent on whether Dell still sells the particular computer with the Windows XP operating system.

· [v] Refurbished computers are supplied with a one year carry-in warranty. Courier from buyer to Dell Certified Service Centre and back is for the account of the buyer.

· [vi] Computers supplied with Dell manufacturer warranty. Length of warranty affects the price.

· [vii] Desktop computers are supplied without CD/DVD drive and without diskette drive to reduce cost and eliminate the possibility of the installation of conflicting software.

· [viii] Desktop computers are supplied without CD/DVD drive and without diskette drive to reduce cost and eliminate the possibility of the installation of conflicting software.

· [ix] The quotation lead time is required in order to confirm stock availability and delivery lead time on such stock.

· [x] The quotation lead time is required in order to confirm stock availability and delivery lead time on such stock.

· [xi] All quotes are dated and timed. After expiry of the quote validity period, a new quote would need to be obtained.

· [xii] All quotes are dated and timed. After expiry of the quote validity period, a new quote would need to be obtained.

· [xiii] Lead time for refurbished computers is dependent on the availability of computers at the supplier. All quotes will indicate delivery lead time.

· [xiv] Lead time for new computers are dependent on the availability of stock with Dell and might need to be ordered from overseas. All quotes will indicate delivery lead time.

· [xv] Installation lead time is counted from the time that computers are delivered on premises.

· [xvi] Installation lead time is counted from the time that computers are delivered on premises.

· [xvii] Orders are only placed once payment has cleared to our account. The requirement for upfront payment is to ensure that all orders are delivered on a very short turnaround time and at a good price.

· [xviii] Orders are only placed once payment has cleared to our account. The requirement for upfront payment is to ensure that all orders are delivered on a very short turnaround time and at a good price.

· [xix] Refurbished – Original Dell Computer, serviced or remanufactured by a Dell certified service centre, using original Dell parts only.

· [xx] New – New, direct from factory original Dell computer.

· [xxi] Installation of less than 10 computers is only available after 1800 in order to limit the cost to the client.

· [xxii] Installation of less than 10 computers is only available after 1800 in order to limit the cost to the client.

· [xxiii] Service fees exclude the cost of parts. Only original Dell parts are used to repair computers.

· [xxiv] Service fees exclude the cost of parts. Only original Dell parts are used to repair computers.

· [xxv] Major repairs require computers to be removed and transported to a Dell Certified Service Centre. Courier from buyer to Dell Certified Service Centre and back is for the account of the buyer.

· [xxvi] Major repairs require computers to be removed and transported to a Dell Certified Service Centre. Courier from buyer to Dell Certified Service Centre and back is for the account of the buyer.

· [xxvii] Refurbished – Original Dell Computer, serviced or remanufactured by a Dell certified service centre, using original Dell parts only.

· [xxviii] New – New, direct from factory original Dell computer.

· [xxix] Service request can be logged by e-mail 24hrs per day.

· [xxx] Service request can be logged by e-mail 24hrs per day.

· [xxxi] Service request can be logged by fax 24hrs per day.

· [xxxii] Service request can be logged by fax 24hrs per day.

· [xxxiii] Service request can be logged by voice mail 24hrs per day.

· [xxxiv] Service request can be logged by voice mail 24hrs per day.

· [xxxv] Service of refurbished computers is available after 1800 only in order to limit the cost to the client.

· [xxxvi] Service of new computers is provided by Dell Direct Service.

· [xxxvii] Service of new computers is provided by Dell Direct Service.

· [xxxviii] Service fees exclude the cost of parts. Only original Dell parts are used to repair computers.

· [xxxix] Service of new computers is provided by Dell Direct Service.

· [xl] Service of new computers is provided by Dell Direct Service.

· [xli] Service of new computers is provided by Dell Direct Service.

· [xlii] Service of new computers is provided by Dell Direct Service.

· [xliii] Major repairs require computers to be removed and transported to a Dell Certified Service Centre. Courier from buyer to Dell Certified Service Centre and back is for the account of the buyer.

· [xliv] Major repairs require computers to be removed and transported to a Dell Certified Service Centre. Courier from buyer to Dell Certified Service Centre and back is for the account of the buyer.

· [xlv] The guaranteed buy-back scheme is only available on Dell computers supplied by us. The guaranteed buy-back scheme is only available on computers that are complete as originally supplied, are fully functional and have no physical damage.

· [xlvi] Maximum number of computers on which guaranteed buy-back is available.

· [xlvii] Maximum number of computers on which guaranteed buy-back is available.

· [xlviii] Age of computer counted from date of delivery.

· [xlix] Buy-back prices as a percentage of original sales price excluding VAT.

· [l] Buy-back prices as a percentage of original sales price excluding VAT.

· [li] Age of computer counted from date of delivery.

· [lii] Buy-back prices as a percentage of original sales price excluding VAT.

· [liii] Buy-back prices as a percentage of original sales price excluding VAT.

· [liv] Incomplete computers, i.e. lacking monitor, keyboard, mouse or internal components are repurchased on a case by case basis for parts. Guaranteed buy-back does not apply to incomplete computers.

· [lv] Non-functional computers are repurchased on a case by case basis for parts. Guaranteed buy-back does not apply to nonfunctional computers.

· [lvi] At this time we are not able to provide refurbished network equipment.

· [lvii] New network equipment supplied sealed directly from manufacturer.